Privacy policy

Privacy Policy Effective date: Cozy Utility respects the privacy of visitors, customers, and business contacts. This Privacy Policy explains how we collect, use, store, disclose, and otherwise process personal information when you visit our storefront, create an account, place an order, subscribe to updates, contact customer support, interact with marketing communications, or otherwise engage with our services. By using our website, you acknowledge that your information may be processed as described in this policy, subject always to mandatory data protection law that applies in your jurisdiction. Data we collect. We may collect personal information that you provide directly, such as your name, billing and shipping addresses, telephone number, email address, account credentials, payment-related information, order history, customer service messages, newsletter preferences, and any information you choose to submit through contact forms or account settings. We may also collect technical and usage information automatically, including device identifiers, browser characteristics, IP address, referral source, pages viewed, shopping actions, timestamps, cookies, and similar technologies used for analytics, security, fraud prevention, and service optimization. Purposes of processing. We process personal information to provide and improve our services, create and maintain customer accounts, fulfill orders, process payments, coordinate shipping and delivery, provide customer support, detect and prevent fraud, administer promotions, send transactional communications, personalize the shopping experience, comply with legal obligations, enforce our contractual rights, and maintain the integrity and security of our systems. Where permitted by law, we may also use personal information for marketing communications, segmentation, conversion analysis, remarketing, and business reporting. Legal bases and consent. Depending on the jurisdiction and context, our lawful basis for processing may include performance of a contract, compliance with a legal obligation, legitimate interests such as fraud prevention or service improvement, or your consent. Where consent is required, you may withdraw it at any time, but withdrawal will not affect processing already carried out lawfully before withdrawal. Some features or services may not be available if necessary data is not provided. Sharing of information. We may share personal information with carefully selected third parties that help us operate the store and provide services, including payment processors, fraud and risk providers, hosting providers, analytics services, email delivery vendors, logistics carriers, customer support tools, professional advisers, and authorities where disclosure is required by law or necessary to protect rights, property, or safety. We do not sell personal information in the ordinary sense of a direct monetary sale. Where data is shared for advertising, analytics, or cross-context behavioral functions, we will seek to comply with applicable privacy laws and offer relevant rights where required. International transfers and storage. Our systems and third-party service providers may process data in multiple countries. Where personal information is transferred across borders, we take reasonable steps to ensure that appropriate safeguards are in place, including contractual controls and access restrictions where required. No method of transmission or storage is completely secure, but we implement technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, or destruction. Cookies and similar technologies. We use cookies, pixels, local storage, SDKs, and similar technologies to keep the site functional, remember preferences, measure performance, secure sessions, understand browsing behavior, and support marketing activities. Some cookies are strictly necessary, while others may be optional depending on your location and consent choices. You can adjust browser settings to block certain cookies, but doing so may limit site functionality. Where required, you will be offered a consent mechanism or regional controls in connection with non-essential technologies. Retention and account information. We retain information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, legal compliance, audit requirements, dispute handling, tax and accounting obligations, fraud analysis, and recordkeeping. Retention periods may differ depending on the type of information and the nature of our relationship with you. When information is no longer required, we may delete, anonymize, or securely archive it in accordance with applicable law and operational needs. Your rights. Depending on your jurisdiction, you may have the right to request access to personal information, correction of inaccurate information, deletion, restriction of processing, portability, objection to certain processing, or withdrawal of consent. You may also be entitled to lodge a complaint with a supervisory authority. We may need to verify your identity before responding and may decline a request where an exemption or legal obligation applies. To exercise privacy rights, contact us at info@cozyutility.life. Children, security, and updates. Our website is not directed at children unless expressly stated, and we do not knowingly collect personal information from children in violation of applicable law. We maintain administrative, technical, and physical safeguards designed to protect personal information, but cannot guarantee absolute security. We may update this Privacy Policy from time to time to reflect changes in law, technology, or business practices. The latest version will be posted on this page with the updated effective date. Our business contact details are Cozy Utility, To be set, info@cozyutility.life, and Available on request.