Terms of service

Terms of Service Effective date: These Terms of Service govern your access to and use of the online store operated by Cozy Utility. The terms “we,” “us,” and “our” refer to Cozy Utility. By visiting our website, browsing product listings, creating an account, placing an order, or otherwise using our services, you agree to be bound by these Terms of Service together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and any other policies or notices referenced at checkout or on the applicable product page. If you do not agree, you should not use the store or place an order. Eligibility, account responsibility, and accuracy of information. You must have legal capacity to enter into a binding agreement or use the site under the supervision of a parent or guardian where permitted by law. If you create an account, you are responsible for maintaining the confidentiality of your credentials and for all activity under your account. You agree to provide current, complete, and accurate information, including billing, payment, shipping, and contact details. We may suspend or terminate access where we reasonably suspect unauthorized use, fraud, false information, abuse, or breach of these Terms. Products, pricing, and availability. We make commercially reasonable efforts to describe products accurately, including images, dimensions, materials, benefits, and pricing. However, colors and details may vary depending on display settings, manufacturing tolerances, product updates, or supplier changes. Product listings are invitations to treat and do not constitute a binding offer until we accept your order. Inventory availability, catalog status, and prices may change without notice. We reserve the right to correct errors in descriptions, pricing, or availability and to cancel or refuse orders affected by manifest mistakes. Order acceptance and payment. After you submit an order, you may receive an order acknowledgement, but this does not mean the order has been finally accepted. We may review orders for payment authorization, fraud indicators, stock availability, destination feasibility, legal restrictions, or business reasons. We may refuse, cancel, or limit quantities at our discretion where objectively justified. Payment must be completed through the approved payment methods shown at checkout. If payment authorization fails, is revoked, is disputed, or cannot be settled, the order may be suspended or cancelled. Shipping, delivery, and risk. Shipping arrangements are governed by our Shipping Policy. Delivery timelines are estimates only unless expressly stated as guaranteed. Risk of loss or damage passes to you upon delivery to the shipping address, pickup point, safe place, or other method permitted by law and the relevant carrier service. You are responsible for ensuring that delivery information is accurate and that someone is available to accept delivery where required. We are not liable for delays caused by carriers, customs, force majeure events, or inaccurate delivery details supplied by you. Returns, refunds, and cancellations. Returns, exchanges, and refunds are governed by our Return and Refund Policy. Certain products may be excluded from return or subject to special conditions due to hygiene, safety, customization, perishability, digital delivery, or other lawful reasons. Where consumer law grants mandatory withdrawal or cancellation rights, those rights remain unaffected. If you seek a return or cancellation, you must follow the procedure set out in the applicable policy or contact info@cozyutility.life. Intellectual property and permitted use. All content on the store, including text, graphics, logos, images, videos, layout, branding, software, and other material, is owned by or licensed to us and protected by intellectual property laws. You may access and use the store for personal, non-commercial shopping purposes only unless we expressly authorize another use in writing. You may not copy, modify, distribute, scrape, reverse engineer, exploit, frame, or otherwise misuse any part of the store or its content except as permitted by law. Prohibited conduct. You may not use the site for unlawful purposes, to violate sanctions or export restrictions, to transmit malicious code, to harvest data, to interfere with other users, to commit fraud, to abuse promotions, or to circumvent security or technical restrictions. We may investigate misuse and cooperate with law enforcement, payment providers, logistics providers, or regulators as appropriate. We also reserve the right to restrict access, cancel suspicious orders, or terminate accounts where necessary to protect the store or third parties. Third-party services, disclaimers, and limitation of liability. The store may rely on third-party services such as payment processors, hosting providers, logistics partners, analytics services, and communication tools. We are not responsible for third-party outages, policy changes, banking delays, customs actions, or failures outside our reasonable control. To the maximum extent permitted by law, the store and all products and services are provided on an “as is” and “as available” basis, without warranties other than those that cannot lawfully be excluded. Nothing in these Terms excludes liability that cannot be excluded by mandatory law. Subject to that limitation, we are not liable for indirect, incidental, special, or consequential losses, loss of profits, loss of data, or business interruption arising from use of the store, delayed delivery, product misuse, third-party conduct, or inability to access the site. Governing law, severability, and contact. These Terms are governed by the laws applicable to our registered business location, without prejudice to any mandatory consumer protections that apply in your country of residence. If any provision is found unenforceable, the remaining provisions remain in effect. Failure to enforce a provision is not a waiver. We may update these Terms from time to time and the latest version will appear on this page with the effective date. Questions, notices, or legal communications may be sent to info@cozyutility.life. Our business details are Cozy Utility, To be set, registration number Available on request, and where available Available on request.